PROFILE
UPM's Staff Profile
YBHG. PROFESOR DR. YUHANIS BINTI AB AZIZ
PROFESSOR
yuhanis@upm.edu.my
PROFESSIONAL
NAME :
(Ybhg. Profesor Dr.) YUHANIS BINTI AB AZIZ
POST :
PROFESSOR
ENTITY :
FIELD OF SUPERVISION
HOSPITALITY / MARKETING / TOURISM
EDUCATION
PHD
THE UNIVERSITY OF NOTTINGHAM, ENGLAND, UNITED KINGDOM
Graduated : 2007
THE UNIVERSITY OF NOTTINGHAM, ENGLAND, UNITED KINGDOM
Graduated : 2007
MASTER OF SCIENCE
UNIVERSITY OF STRATHCLYDE, SCOTLAND, UNITED KINGDOM
Graduated : 2002
UNIVERSITY OF STRATHCLYDE, SCOTLAND, UNITED KINGDOM
Graduated : 2002
BACELOR SAINS (HOTEL AND RESTAURANT MANAGEMENT)
MIDDLESEX UNIVERSITY, LONDON, ENGLAND
Graduated : 1995
MIDDLESEX UNIVERSITY, LONDON, ENGLAND
Graduated : 1995
DIPLOMA (FOOD SERVICE MANAGEMENT)
UNIVERSITI TEKNOLOGI MARA, SHAH ALAM, SELANGOR
Graduated : 1993
UNIVERSITI TEKNOLOGI MARA, SHAH ALAM, SELANGOR
Graduated : 1993
BOOK PUBLICATION
1. Global Management Literature
ISPN: 978-967-344-512-7
ISPN: 978-967-344-512-7
2. CUSTOMER SERVICE MANAGEMENT
ISPN: 9789671199428
ISPN: 9789671199428
3. Current issues in Tourism and Hospitality Services in Malaysia
ISPN: 9789673441150
ISPN: 9789673441150
4. Selected Issues in Hospitality & Tourism
ISPN: 978-967-344-180-8
ISPN: 978-967-344-180-8
5. Selected Issues in Hospitality and Tourism Sustainability
ISPN: 978-967-344-430-4
ISPN: 978-967-344-430-4
6. Marketing Issues And Practices Across Different Industries
ISPN: 978-967-344-505-9
ISPN: 978-967-344-505-9
7. Readings on Hospitality and Tourism Issues
ISPN: 978-967-5771-88-0
ISPN: 978-967-5771-88-0
8. Sustainable Forest Utilisation: Concept and Practices
ISPN: 978-967-344-300-0
ISPN: 978-967-344-300-0
JOURNAL PUBLICATION
1. Assessing the Effects of Empowerment and Emotions on Job Satisfaction in Hotel Service Environments
Journal type: Citation-Indexed - Scopus
Journal type: Citation-Indexed - Scopus
2. The Relationship Between Service Guarantee, Empowerment, Employee Satisfaction, Service Quality in Four and Five Star Hotels in Malaysia
Journal type: Non Citation-Indexed
Journal type: Non Citation-Indexed
3. Relationship Between The Star and The Hotel Service Guarantees Of Customer Satisfacition
Journal type: Citation-Indexed Journal - ERA
Journal type: Citation-Indexed Journal - ERA
4. The Effects of Employee?s Empowerment and Emotional Dissonance on Service Quality and Customer Satisfaction Perception: Customer level Analysis.
Journal type: Other Abstracting / Indexing Bodies
Journal type: Other Abstracting / Indexing Bodies
5. CONCEPTUAL THE SERVICE EXCELLENCE AND ITS ANTECEDENTS: THE DEVELOPMENT OF THE STRUCTURAL EQUATION MODEL
Journal type: Non Citation-Indexed
Journal type: Non Citation-Indexed
6. CONCEPTUALISING THE SERVICE EXCELLENCE AND ITS ANTECEDENTS: THE DEVELOPMENT OF THE STRUCTURAL EQUATION MODEL
Journal type: Non Citation-Indexed
Journal type: Non Citation-Indexed
7. Challenges Faced by Micro, Small, and Medium Lodgings in Kelantan, Malaysia
Journal type: Citation-Indexed - Scopus
Journal type: Citation-Indexed - Scopus
8. DEVELOPMENT OF A STRUCTURAL EQUATION MODEL FOR TOURIST SERVICE
Journal type: Non Citation-Indexed
Journal type: Non Citation-Indexed
9. Impact of Selected Organisational Characteristics on Psychological and Behvioural Outcomes of Hotel Frontline Employees
Journal type: Citation-Indexed - Scopus
Journal type: Citation-Indexed - Scopus
10. The Impact of Empowerment on Emotional Labour: A Conceptual Framework
Journal type: Citation-Indexed - Scopus
Journal type: Citation-Indexed - Scopus
11. The Role of Halal Awareness, Halal Certification, and Marketing Components in Determining Halal Purchase Intention Among Non-Muslims in Malaysia: A Structural Equation Modeling Approach
Journal type: Citation-Indexed Journal - Social Science Citation Index (JCR)
Journal type: Citation-Indexed Journal - Social Science Citation Index (JCR)
12. Developing an Index for Medical Tourism
Journal type: Citation-Indexed - Scopus
Journal type: Citation-Indexed - Scopus
13. The Influence of Emotional Labour Strategies on Customer Satisfaction and Word of Mouth Recommendations in Group Tours
Journal type: Citation-Indexed - Scopus
Journal type: Citation-Indexed - Scopus
14. Consumers? Perceptions of Green Marketing in the Hotel Industry
Journal type: Citation-Indexed - Scopus
Journal type: Citation-Indexed - Scopus
15. Potential Antecedents and Outcomes of Frontline Employees? Service Recovery Performance
Journal type: Citation-Indexed - Scopus
Journal type: Citation-Indexed - Scopus
16. Linking Servicescape, Tourist Satisfaction and Overall Tour Guiding Experience: The Case of Taman Negara National Park, Malaysia
Journal type: Citation-Indexed - Scopus
Journal type: Citation-Indexed - Scopus
17. INCOME DIVERSIFICATION FOR FUTURE STABLE ECONOMY IN SAUDI ARABIA: AN OVERVIEW OF THE TOURISM INDUSTRY
Journal type: Non Citation-Indexed
Journal type: Non Citation-Indexed
18. Destination Image as a Determinant of Tourist Satisfaction and Loyalty
Journal type: Non Citation-Indexed
Journal type: Non Citation-Indexed
19. Comparison of Marketing Mix Dimensions Between Local and International Hotel Customers in Malaysia
Journal type: Citation-Indexed - Scopus
Journal type: Citation-Indexed - Scopus
20. Antecedents and Outcomes of Destination Image of Malaysia
Journal type: Citation-Indexed - Scopus
Journal type: Citation-Indexed - Scopus
21. Explaining and Predicting Online Tourist's Behavioural Intention in Accepting Consumer Generated Contents
Journal type: Citation-Indexed - Scopus
Journal type: Citation-Indexed - Scopus
22. Differences Between Service Quality and Customer Satisfaction: Implications from Tourism Industry
Journal type: Citation-Indexed - Scopus
Journal type: Citation-Indexed - Scopus
23. The effect of socio-demographic variables and travel characteristics on motivation of Muslim family tourists in Malaysia
Journal type: Citation-Indexed - Scopus
Journal type: Citation-Indexed - Scopus
24. Influence of Destination Attractiveness on Place Satisfaction and Environmentally Responsible Behaviour in Marine Parks
Journal type: Citation-Indexed - Scopus
Journal type: Citation-Indexed - Scopus
25. Impact of Perceived Risk and Source Credibility on Intention to Use of Consumer Generated Contents for Travel Planning
Journal type: Citation-Indexed - Scopus
Journal type: Citation-Indexed - Scopus
26. EVALUATION OF THE ROLE OF SALES PROMTION IN INFLUENCING IMPLUSE BUYING BEHAVIOUR: A COMPARISON BETWEEN INTERNATIONAL AND LOCAL TOURSIT AT PREMIUM OUTLET IN MALAYSIA
Journal type: Other Abstracting / Indexing Bodies
Journal type: Other Abstracting / Indexing Bodies
27. A COMPARATIVE STUDY OF OUTCOME QUALITY, PERCEIVED VALUE, AND LOYALTY IN FOUR-STAR AND FIVE-STAR HOTELS
Journal type: Citation-Indexed - Scopus
Journal type: Citation-Indexed - Scopus
28. INFLUENCE OF DESTINATION ATTRACTIVENESS ON PLACE SATISFACTION AND ENVIRONMENTALLY RESPONSIBLE BEHAVIOUR IN MARINE PARKS
Journal type: Citation-Indexed - Scopus
Journal type: Citation-Indexed - Scopus
29. MEASURING LANGKAWI SUSTAINABILITY AS TRAVEL DESTINATION: VALIDATION THROUGH CONFIRMATORY FACTOR ANALYSIS
Journal type: Citation-Indexed - Scopus
Journal type: Citation-Indexed - Scopus
30. Low-Risk Innovative Ideas with High Self-Confidence: Innovation Process Characteristics in ASEAN Countries
Journal type: Citation-Indexed - Scopus
Journal type: Citation-Indexed - Scopus
31. FACTORS ON DEVELOPMENT OF COMMUNITY-BASED TOURISM (CBT) IN PHITSANULOK PROVINCE OF THAILAND
Journal type: Citation-Indexed - Scopus
Journal type: Citation-Indexed - Scopus
32. Attitudinal factors impacting local visitor perspectives on the sustainability of Borobudur Temple tourism
Journal type: Citation-Indexed - Scopus
Journal type: Citation-Indexed - Scopus
33. DESCONTMARKS: Scale Development and Validation
Journal type: Citation-Indexed Journal - ERA
Journal type: Citation-Indexed Journal - ERA
34. Gender and Age Differences in Choice of Holiday Destination: Case of Langkawi, Malaysia
Journal type: Citation-Indexed Journal - ERA
Journal type: Citation-Indexed Journal - ERA
35. COMPARING STAKEHOLDER PARTICIPATION IN COMMUNITY-BASED TOURISM (CBT), EXAMPLES FROM THAILAND
Journal type: Citation-Indexed - Scopus
Journal type: Citation-Indexed - Scopus
36. CUSTOMER COMPLAINTS AND THE EFFECTIVENESS OF SERVICE GUARANTEES IN THE HOTEL INDUSTRY
Journal type: Citation-Indexed - Scopus
Journal type: Citation-Indexed - Scopus
37. The impact of perceived risk of online takeout packaging and the moderating role of educational level
Journal type: Citation-Indexed Journal - Social Science Citation Index (JCR)
Journal type: Citation-Indexed Journal - Social Science Citation Index (JCR)
38. The Impacts of Destination Personality and Electronic Word-of-Mouth on Tourists Destination Choice
Journal type: Citation-Indexed - Scopus
Journal type: Citation-Indexed - Scopus
39. The study of the influence of service quality, service fairness and trust on customer loyalty in the Malaysian motor insurance industry
Journal type: Citation-Indexed - Scopus
Journal type: Citation-Indexed - Scopus
PUBLICATION
2024
TOURISM DEVELOPMENT IMPACT IN REDANG ISLAND, MALAYSIA: A STAKEHOLDER’S VIEW
2023
The Impacts of Destination Personality and Electronic Word-of-Mouth on Tourists Destination Choice
2023
The study of the influence of service quality, service fairness and trust on customer loyalty in the Malaysian motor insurance industry
2023
The impact of perceived risk of online takeout packaging and the moderating role of educational level
2022
COMPARING STAKEHOLDER PARTICIPATION IN COMMUNITY-BASED TOURISM (CBT), EXAMPLES FROM THAILAND
2022
CUSTOMER COMPLAINTS AND THE EFFECTIVENESS OF SERVICE GUARANTEES IN THE HOTEL INDUSTRY
2021
Gender and Age Differences in Choice of Holiday Destination: Case of Langkawi, Malaysia
2021
Attitudinal factors impacting local visitor perspectives on the sustainability of Borobudur Temple tourism
2021
DESCONTMARKS: Scale Development and Validation
2020
FACTORS ON DEVELOPMENT OF COMMUNITY-BASED TOURISM (CBT) IN PHITSANULOK PROVINCE OF THAILAND
2020
INFLUENCE OF DESTINATION ATTRACTIVENESS ON PLACE SATISFACTION AND ENVIRONMENTALLY RESPONSIBLE BEHAVIOUR IN MARINE PARKS
2020
Low-Risk Innovative Ideas with High Self-Confidence: Innovation Process Characteristics in ASEAN Countries
2020
MEASURING LANGKAWI SUSTAINABILITY AS TRAVEL DESTINATION: VALIDATION THROUGH CONFIRMATORY FACTOR ANALYSIS
2019
A COMPARATIVE STUDY OF OUTCOME QUALITY, PERCEIVED VALUE, AND LOYALTY IN FOUR-STAR AND FIVE-STAR HOTELS
2019
EVALUATION OF THE ROLE OF SALES PROMTION IN INFLUENCING IMPLUSE BUYING BEHAVIOUR: A COMPARISON BETWEEN INTERNATIONAL AND LOCAL TOURSIT AT PREMIUM OUTLET IN MALAYSIA
2018
The effect of socio-demographic variables and travel characteristics on motivation of Muslim family tourists in Malaysia
2018
Impact of Perceived Risk and Source Credibility on Intention to Use of Consumer Generated Contents for Travel Planning
2018
Influence of Destination Attractiveness on Place Satisfaction and Environmentally Responsible Behaviour in Marine Parks
2017
Differences Between Service Quality and Customer Satisfaction: Implications from Tourism Industry
2017
Explaining and Predicting Online Tourist's Behavioural Intention in Accepting Consumer Generated Contents
2017
Antecedents and Outcomes of Destination Image of Malaysia
2016
Consumers? Perceptions of Green Marketing in the Hotel Industry
2015
Linking Servicescape, Tourist Satisfaction and Overall Tour Guiding Experience: The Case of Taman Negara National Park, Malaysia
2015
Relationship Between The Star and The Hotel Service Guarantees Of Customer Satisfacition
2015
Developing an Index for Medical Tourism
2014
The Influence of Emotional Labour Strategies on Customer Satisfaction and Word of Mouth Recommendations in Group Tours
2013
Assessing the Effects of Empowerment and Emotions on Job Satisfaction in Hotel Service Environments
2013
Comparison of Marketing Mix Dimensions Between Local and International Hotel Customers in Malaysia
2013
The Role of Halal Awareness, Halal Certification, and Marketing Components in Determining Halal Purchase Intention Among Non-Muslims in Malaysia: A Structural Equation Modeling Approach
2012
The Impact of Empowerment on Emotional Labour: A Conceptual Framework
2012
The Impact of Empowerment on Emotional Labour: A Conceptual Framework
2012
Challenges Faced by Micro, Small, and Medium Lodgings in Kelantan, Malaysia
2011
Impact of Selected Organisational Characteristics on Psychological and Behvioural Outcomes of Hotel Frontline Employees
2011
Potential Antecedents and Outcomes of Frontline Employees? Service Recovery Performance
2008
The Effects of Employee?s Empowerment and Emotional Dissonance on Service Quality and Customer Satisfaction Perception: Customer level Analysis.