A
PROFILE
Laman Web Staf UPM
PUAN MANISAH BINTI OTHMAN
PENSYARAH KANAN
SEKOLAH PERNIAGAAN DAN EKONOMI
manisah@upm.edu.my
Laman Web UPM
PROFILE
manisah
BM
EN

PROFESIONAL

NAMA :
(Puan) MANISAH BINTI OTHMAN
JAWATAN :
PENSYARAH KANAN
PTJ :
SEKOLAH PERNIAGAAN DAN EKONOMI

BIDANG PENYELIAAN
MANAGEMENT
PENDIDIKAN
MASTER SAINS
UNIVERSITI UTARA MALAYSIA, SINTOK, KEDAH
Graduated : 2002
BACHELOR OF MANAGEMENT TECHNOLOGY
UNIVERSITI TEKNOLOGI MALAYSIA, SKUDAI, JOHOR
Graduated : 1999
PENERBITAN BUKU
PENERBITAN JOURNAL
1. Factors that Influence the purchase of Halal Products
    Journal type: Citation-Indexed - Scopus
2. Brand Credibility, Perceived Quality and Perceived Value: A Study of Customer Satisfaction
    Journal type: Citation-Indexed - Scopus
3. Factors that Influence Employees Job Satisfaction
    Journal type: Other Abstracting / Indexing Bodies
4. Customer Relationship Management (CRM) System in Telecommunication Industry: A framework Proposal on the CRM, Information Technology Governance and Organizational Performance
    Journal type: Non Citation-Indexed
PENERBITAN
2022
The Effect of Employee Ethics, Trust, and Service Quality to Customer Satisfaction: A Study on Malaysian Telecommunications
2017
Brand Credibility, Perceived Quality and Perceived Value: A Study of Customer Satisfaction
2016
Factors that Influence the purchase of Halal Products