A
PROFILE
UPM's Staff Profile
PROF. MADYA DR. ELISTINA BINTI ABU BAKAR
DEPUTY DEAN (ACADEMIC & INTERNATIONAL)
FACULTY OF HUMAN ECOLOGY
elistina@upm.edu.my
UPM WEBSITE
PROFILE
elistina
BM
EN

PROFESSIONAL

NAME :
(Prof. Madya Dr.) ELISTINA BINTI ABU BAKAR
MANAGERIAL POSITION :
DEPUTY DEAN (ACADEMIC & INTERNATIONAL)
PERMANENT POST :
ASSOCIATE PROFESSOR
ENTITY :
FACULTY OF HUMAN ECOLOGY

FIELD OF SUPERVISION
COMMUNITY EDUCATION AND DEVELOPMENT / CONSUMER SCIENCE / HALAL PRODUCTS MANAGEMENT / SHARIAH AND HALAL LAWS
EDUCATION
PHD
UNIVERSITI ISLAM ANTARABANGSA MALAYSIA, GOMBAK, SELANGOR
Graduated : 2010
SARJANA UNDANG-UNDANG
UNIVERSITI KEBANGSAAN MALAYSIA, BANGI, SELANGOR
Graduated : 2001
BACELOR UNDANG-UNDANG (SYARIAH)
UNIVERSITI ISLAM ANTARABANGSA MALAYSIA, GOMBAK, SELANGOR
Graduated : 1999
BACELOR UNDANG-UNDANG
UNIVERSITI ISLAM ANTARABANGSA MALAYSIA, GOMBAK, SELANGOR
Graduated : 1998
BOOK PUBLICATION
1. HALAL DIGITAL MARKET: CONSUMER PROTECTION
    ISPN: 9786297754765
2. Literasi undang-undang, Ideologi Moral, Nilai, tingkah laku etika dan amalan kepenggunaan dalam kalangan ahli Gerakan Pengguna Siswa dan Persatuan Pengguna (GPS) di Malaysia
    ISPN: 978-967-960-362-0
3. Perlindungan Pengguna Ke Arah Memperkasakan Pengguna di Malaysia
    ISPN: 978-983-42764-4-7
4. Undang-undang Pengguna di Malaysia
    ISPN: 9789672395454
JOURNAL PUBLICATION
1. VALUES TOWARDS ORGANIZATIONAL GOAL AND PERCEPTION TOWARDS THE IMPORTANCES OF ETHICS AND SOSIAL RESPONSIBILITY AMONG WORKERS IN THE MOTOR VEHICLE REPAIR INDUSTRY
    Journal type: Citation-Indexed - Scopus
2. Amalan Pembelian Produk Halal Dalam Kalangan Pengguna Islam di Alor Gajah Melaka
    Journal type: Non Citation-Indexed
3. Determinants of consumer safety practices in the motor vehicle repair and service industries
    Journal type: Non Citation-Indexed
4. TAHAP KEPERCAYAAN TERHADAP JAKIM, JENAMA DAN TINGKAHLAKU PEMILIHAN PREMIS MAKANAN FRANCAIS HALAL
    Journal type: Non Citation-Indexed
5. Consumer protection under Islamic law in the service industry
    Journal type: Non Citation-Indexed
6. Remedies for breach of implied guarantees in a contract of supply of services under the Malaysian Consumer Protection Act 1999
    Journal type: Citation-Indexed - Scopus
7. Kepekaan terhadap isu etika dan intensiti moral dalam kalangan pekerja bengkel di Lembah Klang
    Journal type: Non Citation-Indexed
8. Knowledge, Attitude and Perceptions of the University Students Towards Educational Loans in Malaysia
    Journal type: Citation-Indexed - Scopus
9. Consumers? Awareness and Practices Towards ?Exclusion Clause? and Its Position Under Malaysian Law
    Journal type: Citation-Indexed - Scopus
10. Consumers' Perceptions on the Service Quality in the Motor vehicle Repair and Service Industry: An Exploratory Study in Klang Valley, Malaysia
    Journal type: Citation-Indexed - Scopus
11. The adequacy of remedies in consumer transactions : special study in the motor vehicle repair and service industry in Malaysia
    Journal type: Citation-Indexed - Scopus
12. Burden of proofs under the law of negligence and the Consumer protection Act 1999 in the supply of services
    Journal type: Non Citation-Indexed
13. Consumer Protection in the service Industry under the Consumer Protection Act 1999
    Journal type: Non Citation-Indexed
14. Kesedaran dan tahap literasi undang-undang dalam kalangan pekerja bengkel di Sekitar Lembah Kelang
    Journal type: Non Citation-Indexed
15. Consumer ethical behaviour, consumer knowledge and moral ideology among Ministry of Domestic Trade, Co-operatives and Consumerism employees
    Journal type: Non Citation-Indexed
16. Consumer Protection in the Supply of Services: A Comparative Study Between the Consumer Protection Act 1999 and Islamic Law
    Journal type: Other Abstracting / Indexing Bodies
17. PENGETAHUAN BERHUBUNG HAK-HAK PENGGUNA SEMASA BERURUSAN DENGAN BENGKEL KENDERAAN
    Journal type: Non Citation-Indexed
18. Redress Mechanism For Consumers in the Motor Vehicle Repair and Service Industry
    Journal type: Citation-Indexed - Scopus
19. Tahap Pengetahuan Undang-Undang Pengguna Di Malaysia
    Journal type: Non Citation-Indexed
20. Application of Theory of Planned Behavior in the motor vehicle repair and service industry
    Journal type: Citation-Indexed Journal - Science Citation Index (JCR)
21. Hak Dan Perlindungan Pengguna Dalam Produk Halal
    Journal type: Non Citation-Indexed
22. Consumer Protection in the Aviation Industry in Malaysia
    Journal type: Non Citation-Indexed
23. CONSUMERS’ TRUST AND VALUES TOWARDS HALAL COSMETICS AND PERSONAL CARE PRODUCTS
    Journal type: Citation-Indexed - Scopus
24. Domains and Indicators of Consumer Legal Literacy in Malaysia
    Journal type: Citation-Indexed - Scopus
25. Multihazard Weather Risk Perception and Preparedness in Eight Countries
    Journal type: Citation-Indexed Journal - Social Science Citation Index (JCR)
26. THE CONCEPT OF SOCIAL CAPITAL IN DISASTER MANAGEMENT
    Journal type: Non Citation-Indexed
27. Global Trends in Halal Research Among Small, Medium, and Micro Enterprises: A Bibliometric Mapping of the Past Two Decades (2004–2025)
    Journal type: MYCITE
28. Building Halal-Ready Enterprises: An Integrated Framework of Organizational Change Readiness for Malaysian Small and Micro Firms
    Journal type: Non Citation-Indexed
29. DOMAIN DAN INDIKATOR LITERASI UNDANG-UNDANG PENGGUNA DI MALAYSIA
    Journal type: Non Citation-Indexed
30. Complaint Management and Redress Mechanism: The Effect of Fragmented Institutional Approach in Regulating Consumer Credit in Malaysia
    Journal type: Other Abstracting / Indexing Bodies
31. Formation of Skills and Consumer Values Domain and Indicators among Students in Institute of Higher Learning
    Journal type: Other Abstracting / Indexing Bodies
32. Protecting the pawners : Appraising the role of the Ministry of Housing and Local Authorities
    Journal type: Citation-Indexed - Scopus
33. Tackling responsible lending obligation in Malaysia: A diverse approach
    Journal type: Citation-Indexed - Scopus
34. A descriptive analysis of values and Maqasid al-Shariah in social media use among students of UIAM
    Journal type: Non Citation-Indexed
35. Assessing the influence of consumer education, personality and social media in Halal Purchase Behavior
    Journal type: Citation-Indexed - Scopus
36. Institutional framework for consumer credit Industry in Malaysia: learning From Australia, United Kingdom and South Africa
    Journal type: Citation-Indexed - Scopus
37. Intensity of Consumer Education and Consumer Empowerment among Malaysian Consumers
    Journal type: Citation-Indexed - Scopus
38. Influencing the mind of the consumers: the role of the law and regulators in Controlling Credit Advertisement
    Journal type: Citation-Indexed - Scopus
39. The challenges faced by halal certification authorities in managing the halal certification process in Malaysia
    Journal type: Citation-Indexed - Scopus
40. The effect of intensity of consumer education, self-efficacy, personal traits and social media on consumer empowerment
    Journal type: Citation-Indexed Journal - Social Science Citation Index (JCR)
41. Profil Mahasiswa Institusi Pengajian Tinggi Terhadap Amalan Kepenggunaan
    Journal type: Non Citation-Indexed
42. Personal and Environmental Determinants of Consumer Legal Literacy among Malaysian Consumers
    Journal type: Citation-Indexed - Scopus
43. Consumer Protection of False Halal Logo and Misleading Representation under the Consumer Protection Act 1999
    Journal type: Citation-Indexed - Scopus
44. The Mediating Effect of Media On The Relationship Between Consumer Values and Attitudes, Self-Identity, Trust in the Government, and Consumerism Practices Among Students of Higher Learning Institutions
    Journal type: Citation-Indexed - Scopus
45. CONSUMER CREDIT GRIEVANCE AND REDRESS MECHANISMS: THE MALAYSIA PERSPECTIVE
    Journal type: Citation-Indexed - Scopus
46. Producer Liability Under Part X of The Consumer Protection Act 1999 on The Issue of Halal Products
    Journal type: Citation-Indexed Journal - ERA
47. Rights of Redress on Supply of Goods under Consumer Protection Act 1999: The Issue of Halal Logo
    Journal type: MYCITE
48. The Determinants of Users’ Behaviour on Social Media: The Role of Religion and Personal Values
    Journal type: Citation-Indexed Journal - ERA
49. The Relationship Between Push and Pull Factors and Intention To Visit Muslim-Friendly Hospitals For Medical Tourism Among Malaysian Muslim Consumers
    Journal type: Citation-Indexed - Scopus
50. Determinants of Consumer Literacy among Universiti Putra Malaysia Students
    Journal type: Citation-Indexed Journal - ERA
51. Challenges in Claiming Under The Doctrine of Privity Contract in Malaysia: The Issue of Halal
    Journal type: Citation-Indexed Journal - ERA
52. Consumer Remedies on The Issue of Halal Under Contract Law
    Journal type: Citation-Indexed Journal - ERA
53. The factors causing computers to fall victims to online shopping scams
    Journal type: Non Citation-Indexed
54. Research trend in Halal studies : A bibliometric analysis using the scopus database
    Journal type: Non Citation-Indexed
55. KONSEP HALALAN TAYYIBAN BAGI PRODUK NUTRASEUTIKAL
    Journal type: MYCITE
56. CONSUMER PROTECTION AGAINST THE FALSE DESCRIPTION OF HALAL IN E-COMMERCE
    Journal type: Citation-Indexed - Scopus
57. Influencing Factors on Consumers Purchase Decision of Smartphones in Lagos State, Nigeria
    Journal type: Citation-Indexed Journal - ERA
58. Protection Against Over-Indebtedness: Appraising Suitability and Affordability Assessment in Malaysia and South Africa
    Journal type: Citation-Indexed - Scopus
59. Factors Influencing Consumer Satisfaction Towards Online Food Delivery Services Among Students In Universiti Putra Malaysia
    Journal type: Non Citation-Indexed
60. PERMANENT MAKEUP: A TATTOO IMITATION PROCEDURE FROM THE SHARIAH PERSPECTIVE
    Journal type: Citation-Indexed - Scopus
61. Muslim consumers’ behaviour towards halal nutraceutical products in Malaysia
    Journal type: Citation-Indexed - Scopus
62. Factors that Enhance Consumer Self-Protection Against Online Shopping Scams
    Journal type: Citation-Indexed Journal - ERA
63. THE READINESS OF SMALL AND MICRO FOOD INDUSTRIES BASED ON HALAL REQUIREMENTS IN MALAYSIA: AN EXPERT REVIEW THROUGH NOMINAL GROUP TECHNIQUE
    Journal type: MYCITE
64. Innovative AI Applications in Digital Marketing: Enhancing Efficiency and Sustainability
    Journal type: MYCITE
65. Improving Halal Compliance in Malaysia: The Role of Motivation and Organisational Readiness for Change in Small and Micro-Firms
    Journal type: MYCITE
EDUCATIONAL BACKGROUND
2010
International Islamic University Malaysia
2001
Master of Laws, Universiti Kebangsaan Malaysia
1999
LL.B (Shariah), International Islamic University Malaysia
1998
LL.B, International Islamic University Malaysia
WORKING EXPERIENCE
2010
Senior lecturer, Faculty of Human Ecology, University Putra Malaysia
2004
Tutor, Faculty of Human Ecology, University Putra Malaysia
2000
Matriculation lecturer, Law Department, Matriculation Centre, International Islamic University Malaysia
PROJECT
2007
Review of the Consumer protection Act 1999
PAPER PRESENTED
2011
Elistina A.B.& Naemah,A, "The adequacy of remedies in consumer transactions: Special study in the motor vehicle repair and service industry in Malaysia. 15th National MACFEA Seminar.
2011
Elistina A.B. & Naemah, A. "Burden of proofs under the Law of Negligence and the Consumer protection Act 1999 in the Supply of Services." International Conference on Consumer Law 2011.
2010
Elistina A.B., Husniyah, A.R, Afida Mastura, Bukryman, S. "consumers' Legal literacy in consumer credit transactions." Malaysia-Indonesia international Conference on Economics, management and Accounting.
2010
Elistina, A.B, & Norhasmah,S. "Pengetahuan dan sikap mahasiswa terhadap pelabelan makanan" Seminar Kebangsaan MACFEA ke 14.
2009
Elistina A.B., Naemah. "Consumer protection under Islamic law in the service industry." 4th International Conference on Harmonization of Civil law and Shariah.
2007
Elistina A.B., Aznan.Z.S. "Digital Signature: A Protection
For Consumers". 7th International ACFEA Conference
2007
Elistina A.B., Naemah.A. "Law of Contract as a means of consumer protection." 7th International ACFEA Conference.
2006
Elistina A.B, "Legal Provisions for a Productive Old Age", National Conference on Ageing and National Development Conference
2005
Elistina A.B, "Perlindungan Pengguna Dalam Perkhidmatan Pembaikan di Malaysia" 10 th National MACFEA Conference.
2005
Elistina A.B., Zuroni, M.J, Jariah,M, "Knowledge, Attitude and Perceptions of University Students towards Educational Loans", 6th International ACFEA Conference
AREA OF SPECIALISATION
Consumer law
Consumer protection
Service quality
RESEARCH PROJECT
2011
A legal study on unsafe services in the motor vehicle repair and service industry
2010
Adequacy of the Law and Consumers’ Legal Literacy in Consumer Credit (Co-researcher)
2010
A legal study on consumer protection in the service industry with special reference to the motor vehicle repair and service industry
2010
Developing a multi-disciplinary model of personal financial risk management.
2010
Sustainable housing towards consumer well-being (Co-researcher)
2010
Pengetahuan, Sikap dan Tingkah laku Mahasiswa terhadap Perlabelan Makanan. (Co-researcher)
2010
Financial Management among credit counseling participants (Co-researcher)
2005
Sikap, Amalan dan Persepsi Pengguna ke atas Perbelanjaan di Musim Perayaan (Co-researcher)
PUBLICATION
2024
Muslim consumers’ behaviour towards halal nutraceutical products in Malaysia
2024
Factors that Enhance Consumer Self-Protection Against Online Shopping Scams
2024
Application of social cognitive theory and Islamic theory of consumer behavior in accessing Muslim behavior toward halal nutraceuticals
2024
PERMANENT MAKEUP: A TATTOO IMITATION PROCEDURE FROM THE SHARIAH PERSPECTIVE
2023
Protection Against Over-Indebtedness: Appraising Suitability and Affordability Assessment in Malaysia and South Africa
2023
Influencing Factors on Consumers Purchase Decision of Smartphones in Lagos State, Nigeria
2023
CONSUMER PROTECTION AGAINST THE FALSE DESCRIPTION OF HALAL IN E-COMMERCE
2022
The Relationship Between Push and Pull Factors and Intention To Visit Muslim-Friendly Hospitals For Medical Tourism Among Malaysian Muslim Consumers
2022
Determinants of Consumer Literacy among Universiti Putra Malaysia Students
2022
Consumer Remedies on The Issue of Halal Under Contract Law
2022
Challenges in Claiming Under The Doctrine of Privity Contract in Malaysia: The Issue of Halal
2021
The Determinants of Users’ Behaviour on Social Media: The Role of Religion and Personal Values
2021
CONSUMER CREDIT GRIEVANCE AND REDRESS MECHANISMS: THE MALAYSIA PERSPECTIVE
2021
Producer Liability Under Part X of The Consumer Protection Act 1999 on The Issue of Halal Products
2021
The Mediating Effect of Media On The Relationship Between Consumer Values and Attitudes, Self-Identity, Trust in the Government, and Consumerism Practices Among Students of Higher Learning Institutions
2020
The challenges faced by halal certification authorities in managing the halal certification process in Malaysia
2020
Personal and Environmental Determinants of Consumer Legal Literacy among Malaysian Consumers
2020
The effect of intensity of consumer education, self-efficacy, personal traits and social media on consumer empowerment
2020
Consumer Protection of False Halal Logo and Misleading Representation under the Consumer Protection Act 1999
2019
Institutional framework for consumer credit Industry in Malaysia: learning From Australia, United Kingdom and South Africa
2019
Assessing the influence of consumer education, personality and social media in Halal Purchase Behavior
2019
Intensity of Consumer Education and Consumer Empowerment among Malaysian Consumers
2019
Influencing the mind of the consumers: the role of the law and regulators in Controlling Credit Advertisement
2019
Tackling responsible lending obligation in Malaysia: A diverse approach
2019
Protecting the pawners : Appraising the role of the Ministry of Housing and Local Authorities
2018
Multihazard Weather Risk Perception and Preparedness in Eight Countries
2018
Domains and Indicators of Consumer Legal Literacy in Malaysia
2018
Formation of Skills and Consumer Values Domain and Indicators among Students in Institute of Higher Learning
2018
Complaint Management and Redress Mechanism: The Effect of Fragmented Institutional Approach in Regulating Consumer Credit in Malaysia
2017
CONSUMERS’ TRUST AND VALUES TOWARDS HALAL COSMETICS AND PERSONAL CARE PRODUCTS
2017
Application of Theory of Planned Behavior in the motor vehicle repair and service industry
2016
Consumers? Awareness and Practices Towards ?Exclusion Clause? and Its Position Under Malaysian Law
2013
VALUES TOWARDS ORGANIZATIONAL GOAL AND PERCEPTION TOWARDS THE IMPORTANCES OF ETHICS AND SOSIAL RESPONSIBILITY AMONG WORKERS IN THE MOTOR VEHICLE REPAIR INDUSTRY
2012
The adequacy of remedies in consumer transactions : special study in the motor vehicle repair and service industry in Malaysia
2011
Consumers' Perceptions on the Service Quality in the Motor vehicle Repair and Service Industry: An Exploratory Study in Klang Valley, Malaysia
2011
Redress Mechanism For Consumers in the Motor Vehicle Repair and Service Industry
2011
Remedies for breach of implied guarantees in a contract of supply of services under the Malaysian Consumer Protection Act 1999
2010
Consumer Protection in the Supply of Services: A Comparative Study Between the Consumer Protection Act 1999 and Islamic Law
2010
Exclusion Clauses in Consumer Contracts With Special Reference to the Motor Vehicle Reiar and Service Industry
2006
Knowledge, Attitude and Perceptions of the University Students Towards Educational Loans in Malaysia