A
PROFILE
UPM's Staff Profile
PROF. MADYA DR. NG SIEW IMM
ASSOCIATE PROFESSOR
imm_ns@upm.edu.my
imm_ns
BM
EN

PROFESSIONAL

Siew-Imm Ng completed PhD (2007) in Management from University of Western Australia. She is currently an Associate Professor in the School of Business and Economics, University Putra Malaysia. She has industry experience in the areas of human resource and export management with internationalizing Malaysian companies. She teaches business and management courses like Principles of Management, Cross Cultural Management and Business Research Methods.
She has authored and co-authored many articles in refereed and professional journals, including Tourism Management, International Marketing Review, Journal of Hospitality & Tourism Research, British Food Journal, Asia Pacific Journal of Marketing and Logistics, and Journal of Air Transport Management. Her research interests are in the areas of cross-cultural studies, consumer behaviours, personal values, well-beings and sustainability. She can be contacted at imm_ns@upm.edu.my
NAME :
(Prof. Madya Dr.) NG SIEW IMM
POST :
ASSOCIATE PROFESSOR
ENTITY :

DOWNLOAD CURRICULUM VITAE (PDF)
FIELD OF SUPERVISION
MANAGEMENT / MARKETING / TOURISM
EDUCATION
PHD
UNIVERSITY OF WESTERN AUSTRALIA, PERTH, AUSTRALIA
Graduated : 2007
MASTER SAINS
UNIVERSITI PUTRA MALAYSIA, SERDANG, SELANGOR
Graduated : 2003
BACELOR (BUSINESS ADMINISTRATION)
UNIVERSITI UTARA MALAYSIA, SINTOK, KEDAH
Graduated : 1997
BOOK PUBLICATION
1. Ph.D Anyone?
    ISPN: 978-967-344-509-7
2. Marketing: A Compendium
    ISPN: 978-967-344-444-1
3. Selected Readings on Issues & Challenges in Governance & Corporate Finance
    ISPN: 978-967-344-102-0
4. Successful PhD Anyone?
    ISPN: 9789672395126
5. Research Issues in Management and Marketing
    ISPN: 978-967-5771-53-8
6. Business Research Methods
    ISPN: 978-967-13440-4-0
7. Readings on Hospitality and Tourism Issues
    ISPN: 978-967-5771-88-0
JOURNAL PUBLICATION
1. The Moderating Role of Influence Tactics on Cultural Intelligence and Expatriate Success
    Journal type: Citation-Indexed - Scopus
2. Tourists? strategies: An acculturation approach
    Journal type: Citation-Indexed Journal - Social Science Citation Index (JCR)
3. The influence of cultural similarity and individual factors on visitation
    Journal type: Non Citation-Indexed
4. Networking as a strategy for firms in a developing country to enter developed country markets
    Journal type: Other Abstracting / Indexing Bodies
5. Measuring the influence and impact of competitiveness research: a Web of Science approach
    Journal type: Citation-Indexed Journal - Science Citation Index (JCR)
6. Reciprocity at Any Cost?
    Journal type: Non Citation-Indexed
7. An investigation of key competitiveness indicators and drivers of full-service airlines using Delphi and AHP techniques
    Journal type: Citation-Indexed Journal - Social Science Citation Index (JCR)
8. Malaysians? Willingness to Support Japanese Expatriates
    Journal type: Citation-Indexed - Scopus
9. Cultural Changes In Total IT Outsourcing: Dutch-American and Dutch-German
    Journal type: Citation-Indexed - Scopus
10. Assessing Technical and Functional Features of Office Buildings and Their Effects on Satisfaction and Loyalty
    Journal type: Citation-Indexed - Scopus
11. The Impact of Tourism Service Quality on Satisfaction
    Journal type: Citation-Indexed - Scopus
12. Seeking tourism sustainability - A case study of Tioman Island, Malaysia
    Journal type: Citation-Indexed Journal - Science Citation Index (JCR)
13. A BUSINESS OPPORTUNITY OR DILEMMA?
    Journal type: Non Citation-Indexed
14. Turnover Intentions of Lecturers in Malaysian Private Universities
    Journal type: Citation-Indexed - Scopus
15. Factors Affecting Office Rent in Kuala Lumpur (KL)
    Journal type: Citation-Indexed - Scopus
16. Caused-Related Marketing: It's Applicability in Hypermarket Context
    Journal type: Citation-Indexed - Scopus
17. Degree of Internationalization and Performance: Mediating Role of Innovation and Moderating Role of Knowledge Management System
    Journal type: Citation-Indexed - Scopus
18. The Influence of SMEs Employees’ Intention towards Innovative Behaviour
    Journal type: Citation-Indexed - Scopus
19. Breaking compulsive buying-financial trouble chain of young Malaysian consumers
    Journal type: Citation-Indexed - Scopus
20. Are Hofstede’s and Schwartz’s values frameworks equally predictive across contexts?
    Journal type: Citation-Indexed Journal - Social Science Citation Index (JCR)
21. Increasing Consumers’ Hypermarket Visit Intention through Cause-Related Marketing: A Perspective from the Theory of Planned Behaviour
    Journal type: Citation-Indexed Journal - Social Science Citation Index (JCR)
22. Determinants of Individual Relative Deprivation amongst Flight Attendants
    Journal type: Non Citation-Indexed
23. A Review on Counterproductive Work Behavior (CWB) and EVLN Coping Strategy Model amongst Flight Attendants
    Journal type: Non Citation-Indexed
24. To Retire or not to Retire: Intention towards Concept of Retirement Village in Malaysia
    Journal type: Citation-Indexed - Scopus
25. Disintermediation Threat: Do Small Medium Traditional Travel Agencies in Malaysia embrace ICT adequately?
    Journal type: Citation-Indexed - Scopus
26. HOW DETRIMENTAL IS PSYCHOLOGICAL CONTRACT BREACH TO AIRLINES?
    Journal type: Non Citation-Indexed
27. I see, and I hunt The link between gastronomy online reviews, involvement and behavioural intention towards ethnic food
    Journal type: Citation-Indexed Journal - Science Citation Index (JCR)
28. CULTURAL SIMILARITY EFFECT ON THE RELATIONSHIP QUALITY BETWEEN EXPORTERS AND INTERMEDIARIES AND EXPORT PERFORMANCE OF SMEs
    Journal type: Citation-Indexed - Scopus
29. Retirement village buying intention A case study on the Muslim and non-Muslim Malaysian elderly
    Journal type: Citation-Indexed Journal - Social Science Citation Index (JCR)
30. Why Not Knowledge-Based HRM? Its Direct and Indirect Effect on Innovative Service Offerings
    Journal type: Citation-Indexed Journal - Social Science Citation Index (JCR)
31. How do the dynamic capabilities of Malaysian service small and medium-sized enterprises (SMEs) translate into international performance? Uncovering the mechanism and conditional factors
    Journal type: Citation-Indexed - Scopus
32. WHAT DO CONSUMERS LIKE TO SEE IN A CAUSERELATED MARKETING CAMPAIGN BOARD?
    Journal type: Citation-Indexed - Scopus
33. Does CSR Image Matter to Hypermarket’s Consumers in Malaysia? Perspective from Persuasion Knowledge Model
    Journal type: Citation-Indexed - Scopus
34. INTERNATIONAL STUDENTS’ CROSS-CULTURAL ADJUSTMENT: DETERMINING PREDICTORS OF CULTURAL INTELLIGENCE
    Journal type: Non Citation-Indexed
35. The Importance of Age‐Friendly City on Older People’s Continuity and Life Satisfaction
    Journal type: Citation-Indexed Journal - Social Science Citation Index (JCR)
36. Mirror, mirror on the wall, are we ready for Gen-Z in marketplace? A study of smart retailing technology in Malaysia
    Journal type: Citation-Indexed - Scopus
37. Assessing the impact of servant leadership on employee engagement through the mediating role of self-efficacy in the Pakistani banking sector
    Journal type: Citation-Indexed - Scopus
38. Employee Well-Being and Knowledge Sharing Behavior Among Employees of Saudi Aramco
    Journal type: Citation-Indexed Journal - ERA
39. Lean production system: compatible with Malaysian culture?
    Journal type: Citation-Indexed - Scopus
40. The Consequences of Knowledge Hiding Behavior in Organizations: A Systematic Literature Review
    Journal type: Citation-Indexed - Scopus
41. Antecedents and Consequences of Employee Well-Being: Empirical Study on Saudi Aramco
    Journal type: Citation-Indexed Journal - ERA
42. The Corporate Conundrum: How to Blend People and Process to Improve Firm Performance
    Journal type: Citation-Indexed Journal - Social Science Citation Index (JCR)
43. How does social media marketing enhance brand loyalty? Identifying mediators relevant to the cinema context
    Journal type: Citation-Indexed - Scopus
44. Fight or Flight: The Importance of Team Work, Leadership and Human Governance
    Journal type: Non Citation-Indexed
45. Age-friendliness of city, loneliness and depression moderated by internet use during the COVID-19 pandemic
    Journal type: Citation-Indexed Journal - Social Science Citation Index (JCR)
46. Why knowledge-based human resource management matters for business service SMEs?
    Journal type: Citation-Indexed - Scopus
47. A moderated-mediation model of career adaptability and life satisfaction among working adults in Malaysia
    Journal type: Citation-Indexed Journal - Social Science Citation Index (JCR)
48. Time for Tea: Factors of Service Quality, Memorable Tourism Experience and Loyalty in Sustainable Tea Tourism Destination
    Journal type: Citation-Indexed Journal - Social Science Citation Index (JCR)
49. Similarity-Attraction Cluster of Outbound Chinese Tourists: Who Belongs There?
    Journal type: Citation-Indexed Journal - Social Science Citation Index (JCR)
50. How to make you spend more in the airport? An investigation towards ECSI model on willingness to spend more in airport
    Journal type: Citation-Indexed Journal - Social Science Citation Index (JCR)
51. Examining the Relationships of Destination Image, Memorable Tourism Experience and Tourists' Behavioral Intentions in Ancient Towns
    Journal type: Citation-Indexed - Scopus
52. How Memorable is Halal Tourism in Japan and the United Kingdom?
    Journal type: Citation-Indexed - Scopus
53. Stakeholders’ Perception of Malaysia’s Edu-Tourism Sustainability Performance
    Journal type: Citation-Indexed - Scopus
54. EXPLORING THE DRIVING FACTORS OF INTERNATIONAL PERFORMANCE: EVIDENCE FROM BUSINESS SERVICE SMEs IN MALAYSIA
    Journal type: Citation-Indexed - Scopus
55. Unethical pro-organizational behavior: how employee ethical ideology and unethical organizational culture contribute
    Journal type: Citation-Indexed Journal - Social Science Citation Index (JCR)
56. Antecedent and Outcome of Place Attachment in Heritage Sites
    Journal type: Citation-Indexed - Scopus
57. Spiritual intelligence and teachers’ intention to quit: the mechanism roles of sanctification of work and job satisfaction
    Journal type: Citation-Indexed Journal - ESCI
58. Tell me about your culture, to predict your tourism activity preferences and evaluations: cross-country evidence based on user-generated content
    Journal type: Citation-Indexed Journal - Social Science Citation Index (JCR)
59. Mitigating the Negative Effect of Air Traffic Controller Mental Workload on Job Performance: The Role of Mindfulness and Social Work Support
    Journal type: Citation-Indexed Journal - ESCI
60. Why can’t I get a job? Exploring the drivers of perceived employability among fine art graduates
    Journal type: Citation-Indexed Journal - Social Science Citation Index (JCR)
61. Evaluation of psychological empowerment of academics in innovative pedagogical delivery: the role of inclusive leadership and achievement orientation
    Journal type: Citation-Indexed - Scopus
62. Opportunity to Go International!
    Journal type: Non Citation-Indexed
63. How do I deal with complex social commerce landscape? Understanding continuance intention using approach and avoidance motivations model
    Journal type: Citation-Indexed Journal - Social Science Citation Index (JCR)
64. Understanding asymmetric effects of attribute performance on tourist satisfaction with island tourism using user-generated data
    Journal type: Citation-Indexed - Scopus
65. Content Matters! The Effects of TikTok (Douyin) Short Video Content on Flow Experience, Trust, and Purchase Intention From the Signaling Theory Perspectiv
    Journal type: Non Citation-Indexed
66. Exploring Luxury Hotel Consumption Values, Attitudes and Revisit Intention in the Post-Pandemic Era
    Journal type: Non Citation-Indexed
67. Can travel apps improve tourists’ intentions? Investigating the drivers of Chinese gen Y users’ experience
    Journal type: Citation-Indexed Journal - Social Science Citation Index (JCR)
68. Social commerce in the social media age: understanding how interactive commerce enhancements navigate app continuance intention
    Journal type: Citation-Indexed Journal - Social Science Citation Index (JCR)
69. Crafting Civil Servants’ Citizenship Behaviour through Organization Career Management: a Perspective from Social Cognitive Theory
    Journal type: Citation-Indexed - Scopus
70. Exploring the Impact of Hedonic Consumption Tendency, Serendipity, and Cognitive Flexibility on Impulsive Grocery Shopping Behaviour via Retail Apps
    Journal type: Other Abstracting / Indexing Bodies
71. Mitigating the Health Impairment Vicious Cycle of Air Traffic Controllers Using Intra-Functional Flexibility: A Mediation-Moderated Model
    Journal type: Citation-Indexed - Scopus
PUBLICATION
2025
Exploring the Impact of Hedonic Consumption Tendency, Serendipity, and Cognitive Flexibility on Impulsive Grocery Shopping Behaviour via Retail Apps
2025
Mitigating the Health Impairment Vicious Cycle of Air Traffic Controllers Using Intra-Functional Flexibility: A Mediation-Moderated Model
2025
Crafting Civil Servants Citizenship Behaviour through Organization Career Management: a Perspective from Social Cognitive Theory
2024
Tell me about your culture, to predict your tourism activity preferences and evaluations: cross-country evidence based on user-generated content
2024
Why cant I get a job? Exploring the drivers of perceived employability among fine art graduates
2024
Social commerce in the social media age: understanding how interactive commerce enhancements navigate app continuance intention
2024
Food at your doorstep? Examining customer loyalty towards online food delivery applications
2024
How do I deal with complex social commerce landscape? Understanding continuance intention using approach and avoidance motivations model
2024
Understanding asymmetric effects of attribute performance on tourist satisfaction with island tourism using user-generated data
2024
Evaluation of psychological empowerment of academics in innovative pedagogical delivery: the role of inclusive leadership and achievement orientation
2024
Can travel apps improve tourists intentions? Investigating the drivers of Chinese gen Y users experience
2023
Unethical pro-organizational behavior: how employee ethical ideology and unethical organizational culture contribute
2023
Examining the Relationships of Destination Image, Memorable Tourism Experience and Tourists' Behavioral Intentions in Ancient Towns
2023
EXPLORING THE DRIVING FACTORS OF INTERNATIONAL PERFORMANCE: EVIDENCE FROM BUSINESS SERVICE SMEs IN MALAYSIA
2023
Stakeholders Perception of Malaysias Edu-Tourism Sustainability Performance
2023
Similarity-Attraction Cluster of Outbound Chinese Tourists: Who Belongs There?
2023
How Memorable is Halal Tourism in Japan and the United Kingdom?
2023
How to make you spend more in the airport? An investigation towards ECSI model on willingness to spend more in airport
2022
Age-friendliness of city, loneliness and depression moderated by internet use during the COVID-19 pandemic
2022
A moderated-mediation model of career adaptability and life satisfaction among working adults in Malaysia
2022
Time for Tea: Factors of Service Quality, Memorable Tourism Experience and Loyalty in Sustainable Tea Tourism Destination
2022
How does social media marketing enhance brand loyalty? Identifying mediators relevant to the cinema context
2022
Why knowledge-based human resource management matters for business service SMEs?
2021
WHAT DO CONSUMERS LIKE TO SEE IN A CAUSERELATED MARKETING CAMPAIGN BOARD?
2021
Assessing the impact of servant leadership on employee engagement through the mediating role of self-efficacy in the Pakistani banking sector
2021
The Importance of Age?Friendly City on Older Peoples Continuity and Life Satisfaction
2021
The Consequences of Knowledge Hiding Behavior in Organizations: A Systematic Literature Review
2021
Mirror, mirror on the wall, are we ready for Gen-Z in marketplace? A study of smart retailing technology in Malaysia
2021
Does CSR Image Matter to Hypermarkets Consumers in Malaysia? Perspective from Persuasion Knowledge Model
2021
How do the dynamic capabilities of Malaysian service small and medium-sized enterprises (SMEs) translate into international performance? Uncovering the mechanism and conditional factors
2021
Employee Well-Being and Knowledge Sharing Behavior Among Employees of Saudi Aramco
2021
The Corporate Conundrum: How to Blend People and Process to Improve Firm Performance
2021
Lean production system: compatible with Malaysian culture?
2021
Antecedents and Consequences of Employee Well-Being: Empirical Study on Saudi Aramco
2020
CULTURAL SIMILARITY EFFECT ON THE RELATIONSHIP QUALITY BETWEEN EXPORTERS AND INTERMEDIARIES AND EXPORT PERFORMANCE OF SMEs
2020
Retirement village buying intention A case study on the Muslim and non-Muslim Malaysian elderly
2020
Food authenticity as one of the stimuli to world heritage sites
2020
I see, and I hunt The link between gastronomy online reviews, involvement and behavioural intention towards ethnic food
2020
Antecedent and Outcome of Place Attachment in Heritage Sites
2020
Why Not Knowledge-Based HRM? Its Direct and Indirect Effect on Innovative Service Offerings
2019
To Retire or not to Retire: Intention towards Concept of Retirement Village in Malaysia
2019
Are Hofstedes and Schwartzs values frameworks equally predictive across contexts?
2019
Disintermediation Threat: Do Small Medium Traditional Travel Agencies in Malaysia embrace ICT adequately?
2019
Increasing Consumers Hypermarket Visit Intention through Cause-Related Marketing: A Perspective from the Theory of Planned Behaviour
2019
Retirement Village Buying Intention: A Case Study on the Muslim and non-Muslim Malaysian Elderly
2018
Breaking compulsive buying-financial trouble chain of young Malaysian consumers
2018
The Influence of SMEs Employees Intention towards Innovative Behaviour
2018
CUSTOMER ORIENTATION AND OFFICE SPACE PERFORMANCE: ASSESSING THE MODERATING EFFECT OF BUILDING GRADE USING PLS-MGA
2018
Degree of Internationalization and Performance: Mediating Role of Innovation and Moderating Role of Knowledge Management System
2017
Caused-Related Marketing: It's Applicability in Hypermarket Context
2017
Seeking tourism sustainability - A case study of Tioman Island, Malaysia
2016
Cultural Changes In Total IT Outsourcing: Dutch-American and Dutch-German
2016
Turnover Intentions of Lecturers in Malaysian Private Universities
2016
An investigation of key competitiveness indicators and drivers of full-service airlines using Delphi and AHP techniques
2015
Factors Affecting Office Rent in Kuala Lumpur (KL)
2015
Measuring the influence and impact of competitiveness research: a Web of Science approach
2015
The Impact of Tourism Service Quality on Satisfaction
2015
Malaysians? Willingness to Support Japanese Expatriates
2014
Assessing Technical and Functional Features of Office Buildings and Their Effects on Satisfaction and Loyalty
2014
Tourists? strategies: An acculturation approach
2013
The Moderating Role of Influence Tactics on Cultural Intelligence and Expatriate Success
2012
Moderating role of Influence Tactics on CUltural Intelligence and Expatriate Success
2012
Networking as a strategy for firms in a developing country to enter developed country markets